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bk789 is direct about one thing: your account data belongs to you, and we handle it with care. This policy sets out exactly what we collect, why we collect it, and what you can do about it — your access to this platform depends on your local law and eligible regions.
When you open an account with us, we collect the information you provide during registration — your name, contact details and the credentials you set. When you add a payment method such as bKash, Upay or Bank Transfer, we record the transaction reference and wallet identifier linked to that session. We do not store full bKash or Upay account credentials on our servers; what we keep is the transaction reference your payment provider returns to us. We also collect device and session data: the browser type, operating system, screen size and session timestamps generated each time you connect from your mobile or desktop. This helps us keep your account working consistently across devices. Usage data — which sections you open, how long a session runs, which payment step you reach — is processed to improve how the platform functions for you. We do not sell this data to advertisers. Where local law in Bangladesh requires us to retain certain records, we comply with that obligation. Your continued use of the platform confirms you have read this policy; if you have questions about specific data points, the support route in the contact section below is the right place to start.
This policy covers the data we process directly through bk789. It does not extend to third-party services you reach through links on our pages, and it does not govern what your mobile network or payment provider does with data on their end. Understanding the boundary helps you know who to contact for which type of question.
Any data generated when you log in, update your profile or change your password sits squarely inside this policy. That includes the device fingerprint and session token we assign to keep your account secure across mobile and desktop sessions.
When you deposit via bKash, Upay or Bank Transfer, we receive a reference from your payment provider. We store that reference against your account. The payment provider's own data practices fall under their separate policy, not ours.
Your in-session behaviour — pages opened, games launched, time spent in the sports section — is covered here. We use this data to keep navigation relevant to you. No individual session record is shared outside our platform without a legal obligation.
Links to external sites, game studio interfaces embedded in the lobby, and payment gateway pages you are redirected to operate under those parties' own privacy terms. We do not control or represent those terms. Check the relevant provider directly for their practices.
Your account gives you several practical routes to manage your data. To review what we hold, open the account settings page once you are signed in — the profile section lists the registration details we have on record for you. If something is incorrect, the edit fields on that same page let you update your name, contact number or email address directly. For records you cannot edit yourself — such as a historical transaction reference from a bKash or Bank Transfer deposit — you can raise a correction request through the support channel listed on the contact page. We aim to acknowledge data questions promptly, though response time depends on the nature of the request. If you want to understand what specific data point we hold, write to us with your account identifier and the record in question. We will confirm what exists and, where local law in Bangladesh permits, arrange for its correction or removal. Access to these options depends on your local law and eligible regions.
Open account settings after signing in. Your registered name, contact details and linked payment method references are visible there. Check each field and note any discrepancy before raising a request.
Edit fields in the profile section cover most common updates. For data outside those fields — such as a transaction reference or a device log — contact support with your account ID and the specific record you need corrected.
Write to us via the published support contact with your query. Describe the data point, the account it belongs to and what action you are requesting. We will respond based on what local law and our retention policy allow.
For broader account or wallet queries — including how a bKash or Upay transaction reference was stored — the live chat and email routes on our contact page are the correct paths. Do not share sensitive credentials in any message.
If you have a question that this policy does not answer clearly, or if you need to raise a data correction, these are the contact routes we publish. Use the channel that fits the urgency of your question — routine updates work through account settings, while specific data requests need a written message so we can log and track them correctly.
Open the chat widget visible on the site to speak with the support team about account and data questions. Use this route for straightforward queries about what information is stored in your profile.
Send a written data request to the email address published on our contact page. Include your account identifier and a clear description of the data point or correction you need. Email is the recommended path for formal data requests.
Many routine changes — contact number, email, linked wallet reference — can be handled directly in your signed-in account settings without contacting support. Check there first before opening a formal request.
Our data handling covers four distinct areas: what we store from your account sessions, how long we keep it, how cookies work on this platform, and who you contact when something needs to change. Each area has a clear process rather than a vague commitment.
We keep account registration data and transaction references for as long as your account is active and for any period required by applicable law in Bangladesh. When retention is no longer necessary and local law permits, we follow a deletion process on request. Contact support with your account ID to start that process.
Cookies on bk789 maintain your session between pages, remember your device for faster login, and help us understand which parts of the site work well. You can manage cookie preferences in your browser settings. Disabling certain cookies may affect how your account session behaves across mobile and desktop.
Your password and login credentials are stored using standard hashing methods — we do not hold them in plain text. When you connect from a new device, the platform flags it in your session log, which you can review in account settings. We do not contact you by phone to ask for your password.
When this policy changes in a way that affects your rights, we publish the updated version on this page and note the revision date at the top. Continued use of your account after a policy update indicates your acknowledgement. For major changes, we may also send a notice to the email address registered to your account.
These questions cover the specific data and account scenarios we hear most often from people using the platform in Bangladesh. If your question is not here, the support contact routes listed above are the right next step.
We store the name, contact number and email address you enter during registration, along with the credentials you set. We also retain the device and session data generated when you first connect. You can review your registration details in account settings after signing in.
We do not store your full bKash or Upay account number. What we keep is the transaction reference your payment provider sends back to us when a deposit or withdrawal is completed. That reference is tied to your account record for dispute and reconciliation purposes only.
For details visible in your profile — name, contact number, email — use the edit fields in account settings. For records outside those fields, such as a historical payment reference, send a written request to our email support with your account ID and the specific correction you need.
You can submit a deletion request through email support. Whether we can action it in full depends on your local law in Bangladesh and any retention obligation that applies to your account records. We will confirm what we can and cannot remove when we respond to your request.
No. When you are redirected to a bKash, Upay or Bank Transfer payment page, that session is governed by the payment provider's own privacy terms. Our policy covers only the data we receive back from them — the transaction reference — and how we store it on our side.
We update this page and note the revision date when the policy changes. For changes that affect your data rights in a significant way, we may also send a notice to your registered email address. Checking this page periodically is the reliable way to stay current.